Refund policy

Returns & Refunds

Something wrong with your order? Please reach out so I can help.

Between the Folds does not accept returns or exchanges for a change of mind, ordering the wrong size, or choosing a different design after purchase. Please review the product description, dimensions, and shipping details before checking out.

This applies to art prints and Mail It Forward purchases, including past editions. Damaged, defective, or incorrect items are handled as explained below.

Damaged or incorrect items

Please inspect your order when it arrives and email jalissa.h.herrera@gmail.com as soon as possible, ideally within 14 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging, if available.

Once the issue is verified, I’ll arrange a replacement or refund at no additional cost to you. Please contact me before sending anything back. If a return is needed, I’ll provide instructions and cover the return shipping for a verified damaged, defective, or incorrect item.

Missing orders

If your order hasn’t arrived by its estimated delivery date, email me promptly with your order number so I can investigate and help resolve it.

Refunds

I’ll email you when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the credit.

Mail It Forward subscriptions

Canceling future subscription renewals is separate from requesting a refund for an existing order. For help with your subscription, email jalissa.h.herrera@gmail.com.

Your rights

This policy does not limit any rights you have under applicable consumer protection laws.

Questions?

Contact jalissa.h.herrera@gmail.com.